These Terms and Conditions govern the use of the website www.rent4riders.com (the "Website") and the booking of motorcycle, scooter and quad/ATV rental services offered through our marketplace. Accessing and browsing this Website and booking any of the services implies your acceptance, as a user, of all terms, notices and conditions contained in this document.
This website is property of TimetoMobility, S.L., with address at Passeig Gallifa, 1 Sant Joan de Vilatorrada, 08250, (Barcelona), Spain, and registered in the Mercantile Registry of Barcelona, dated 06/02/2022, number of inscription 1, volume 48332, folio 69, section, sheet 580348, with CIF number B10698660 (hereinafter “R4R”).
R4R makes the following contact form available to users, https://www.rent4riders.com/es/contacto (hereinafter, “Website”) and the customer service numbers +34 6000000, with customer service hours from Monday to Friday from 8:00 a.m. to 8:00 p.m. (UTC+1). In any case, access to www.rent4riders.com by any Internet User implies acceptance and compliance with these Conditions of Use (hereinafter, "CU") and any other particular condition of the product or service reserved for which, prior to accessing and/or using said content, the User must carefully read the CU. For the booking of services reserved on the Website, through the Reservation search service and its formalization, R4R will previously provide the specific conditions of the same on the web, understood as "specific conditions / client email" the following data:
Reservation number, date and time of collection, date and time of return, number of days, model and range of the vehicle, deposit, availability, physical address of collection and return of the vehicle, telephone and email of the collaborator (Final Service Provider), contracted extras, insurance where applicable, and cancellation policy. As particular conditions they must be expressly accepted by the user and will form an integral part of these Legal Conditions.
R4R is an online marketplace operated by TimetoMobility S.L. that intermediates the booking of motorcycle, scooter and quad/ATV rentals provided by independent third-party rental companies (“Collaborators”).
The Website allows users to book the rental of such vehicles from any of the associated Collaborators, for a defined period and within the specified territory (hereinafter, the "Reservation"). R4R does not provide rental services itself and is not the owner of the vehicles offered.
www.rent4riders.com is a website with free access and free visits for all Internet users, without the need to register until the start of a purchase or the request for a Reservation quote (hereinafter, "Visitors").
Users who want to reserve or contract any of the services offered by R4R must provide their data prior to the reservation, at the following url https://www.rent4riders.com/ by completing at least the mandatory fields marked and sending the form in the "Continue" section or any other form sent by R4R directly or through third parties (hereinafter, "Registered User").
The Registered User expressly consents, by accepting these Terms of Use (TU), to receive emails related to the booked reservation. This includes reservation details, as well as relevant information about commercial campaigns and available discounts.
Additionally, the Registered User agrees to receive WhatsApp messages with pertinent information about the reservation, ensuring efficient and direct communication.
Registered Users and Visitors ("User/s", in general) are fully responsible for their conduct when accessing the information on the website, while browsing it, as well as after having accessed it. The user agrees to diligently and faithfully observe the recommendations established by R4R regarding the use of the website.
The user undertakes not to use any of the content that R4R makes available to them, whether or not produced by R4R, published or not officially under its name, to carry out activities contrary to law, morality or public order. Those who access the website must observe the applicable legislation, the codes of ethics or conduct that may be subscribed to, and the general rules of use of the website. In accordance with these, they will refrain from carrying out conduct that, by way of example and not exhaustive:
The User will be liable for the damages that R4R may suffer as a result of the breach of any of the obligations determined herein.
R4R reserves the right to update the contents when it deems it appropriate, as well as to eliminate, limit or prevent access to them, temporarily or permanently, as well as deny access to the website to Users who misuse the contents and/or fail to comply with any of the conditions that appear in these CU, without this generating in any case any right of compensation or compensation for the User who is denied access.
Users are solely responsible for the content that they themselves post on the website, especially when it is false, malicious or defamatory, if it infringes intellectual or industrial property rights, or if it contains illicit material and infringes or favors the infringement of any law or regulation. Likewise, Users acknowledge that they have the necessary rights or authorizations regarding the content they post on the website and, additionally, authorize R4R to make use of said content. In no case does R4R sponsor in any way or support the content posted by any user. Users must respect and comply in all cases with these conditions of Use of the Website and undertake not to use the contents of R4R, refraining from carrying out conduct expressly prohibited in the terms set forth in this section.
The Users authorize R4R to use the content that they themselves pour into the Website; that is that Users grant R4R, without any exclusion, all rights, royalty-free of the content generated by them on the R4R Website, being able to license and sublicense, transfer and assign, as well as empowering R4R to show it publicly, reformat it, incorporate it into advertisements and other works, create derivative works from it, promote it, distribute it, and allow others to do the same in connection with their own websites and other media platforms. The User, through these CU, irrevocably waives any claim or claim against R4R of moral rights or attribution with respect to the aforementioned content.
Users are the only owners of the content posted by them on the Website. For its part, R4R is the owner of the website's own content, which includes, but is not limited to: visual interfaces, interactive functions, graphics, design, compilation, programming code, products, software, set of User comment ratings and other elements and components of the Site, excluding User's own content and content generated by third parties.
R4R holds the ownership of the copyright, trademarks, service marks, trade names and other intellectual and industrial property rights associated with the content of the website owned by R4R, which are protected by the laws of copyright, image commercial, patent, trademark and the rest of the rights and laws of intellectual and industrial property. The User may not modify, reproduce, distribute, create derivative works of the R4R content or adaptations, display it publicly or in any way exploit it in part or in its entirety, unless expressly authorized by R4R. R4R does not grant the User any express or implicit right over the content of the Website.
R4R allows Users to contribute different types of content, including comments, ratings, recommendations and/or advice. We ask Users to read and respect the rules of use of the website that are detailed below, in order to try to guarantee the peaceful use and enjoyment of all users of this website:
R4R provides its Users with a procedure for notification and removal of content. In the event that the User has any complaint or objection about the content of the web, including messages or comments from other Users or in the event that the User considers that the material published on the web violates any industrial or intellectual property right of its ownership, R4R puts at your disposal the following url: https://www.rent4riders.com/es/contacto. Once the complaint or objection has been notified, R4R will carry out the pertinent procedures and investigations so that, where appropriate, the contents are removed within a reasonable period of time.
From R4R we encourage our Users to let us know if they believe that another User has violated these conditions. In any case, R4R reserves the right to unilaterally investigate and take the actions it deems appropriate. On the other hand, the Users of the website accept, by accessing it, the following restrictions on the use of the website: Not to use, or help, encourage or facilitate the use of the website to:
The foregoing restrictions apply only to the extent permitted by applicable law. However, the User undertakes not to act against him, even if permitted by current law, committing to notify 30 days in advance, providing any necessary information so that we can offer alternatives or satisfy the User in any other way, at our discretion.
"R4R" is a registered trademark, so any use by third parties of it, or of any similar identifying sign that may lead to confusion about its origin or ownership, without prior written authorization from R4R, is expressly prohibited, the Web is a domain registered by R4R; this domain may not be used, unless expressly authorized in advance, in connection with other services that are not R4R in any way that may cause confusion among our customers or discredit R4R.
R4R holds all rights to the content, design and source code of this web page and, especially, including but not limited to, photographs, images, texts, logos, designs, trademarks, trade names, software files, color combinations and data that are included in the web. Users are warned that such rights are protected by current Spanish and international legislation relating to intellectual and industrial property. In no case does access to the Website imply any type of waiver, transmission or total or partial transfer of the rights granted by Spanish and international legislation on intellectual and industrial property.
Likewise, and without prejudice to the foregoing, the content of this website is also considered a computer program, and therefore, all current Spanish and European Community regulations on the matter are also applicable. Reproduction (except temporary downloading from the Website to the User's computer hard drive or proxy servers), copying, use, distribution, reuse, exploitation, making second copies, sending by mail, the transmission, modification, transfer or any other act that is done with all or part of the information contained in this website that has not been expressly authorized by R4R.
The User undertakes to use the contents diligently, correctly and lawfully and, in particular, undertakes to refrain from deleting, evading or manipulating the "copyright" and other data identifying the rights of R4R or its owners incorporated into the content, as well as the technical protection devices or any information mechanisms that may be included in the content. Likewise, the User will refrain from using the contents and, in particular, the information of any kind obtained through the Website to send advertising, communications for commercial purposes, unsolicited messages addressed to a plurality of people regardless of their purpose, as well as to refrain from marketing or disclosing said information in any way.
R4R informs that it does not grant any implicit license or authorization on intellectual and/or industrial property rights or on any other right or property related, directly or indirectly, to the contents included on the website.
In accordance with the provisions of current legislation on the protection of personal data (Regulation (EU) 2016/679 of April 27, 2016 (RGPD), Organic Law 15/1999 of December 13, on the Protection of Personal Data, and Royal Decree 1720/2007, development of the LOPD), we inform you that the data contained in this communication is included in a data processing file owned by TIMETOMOBILITY S.L. Said data will be used exclusively for sending communications that may be of interest to you. Your data will not be transferred to third parties, except by legal obligation, and will be kept as long as you do not request its cancellation or opposition. This commercial communication is sent under the protection of Law 34/2002, on Services of the Information Society and Electronic Commerce. If you wish to stop receiving commercial communications, revoke your consent or exercise your rights of access, rectification, portability, opposition, limitation or cancellation, you can request, at any time, by sending an email to the address [email protected] indicating in the subject "Unsubscribe commercial communications", or by communicating in writing, always indicating your personal data to Passeig Gallifa, 1 Sant Joan de Vilatorrada, 08250, (Barcelona), Spain. If you consider that the processing of personal data does not comply with current regulations, you can file a claim with the Control Authority (www.agpd.es).
The descriptions of the services reserved on the Website are made based on the information provided by the Collaborators or Users of R4R and most of the photographs and images that appear in the descriptions of the Reservation are provided to R4R directly by said Collaborators or by the Users.
The photographs or videos related to the services and the trade names, trademarks or distinctive signs of any kind contained on the R4R website are about the real services reserved and shown in order to give the most information about the service and its characteristics.
R4R rejects any responsibility for the information not prepared directly by R4R or not published in an authorized manner by it under its name, as well as the responsibility that derives from the misuse of the contents, as well as reserves the right to update, eliminate, limit or prevent access to them, temporarily or permanently.
Part of the web may contain advertising content or be sponsored. Advertisers and sponsors are solely responsible for ensuring that the material submitted for inclusion in www.rent4riders.com complies with the laws that may be applicable in each case. R4R will not be responsible for any errors, inaccuracies or irregularities that may be contained in the advertising or sponsor content.
For Reserve availability issues, R4R reserves the right to modify its prices at any time. The Products will be charged to the Customer at the price announced at the time of booking confirmation. Prices will be valid except typographical error or until run out of stock
R4R reserves the right to modify, at any time, the presentation and configuration of the Website, as well as these CU. For this reason, R4R recommends that the Registered User and Subscriber User read them carefully each time they access the Website. Registered Users and Subscriber Users will always have the CU in a visible place, freely accessible for as many queries as they wish to make. In the event that any clause of these CU is declared null, the other clauses will remain in force and will be interpreted taking into account the will of the parties and the very purpose of these CU. R4R may not exercise any of the rights and powers conferred in this document, which will not imply in any case the waiver of them unless expressly recognized by R4R or prescription of the action that corresponds in each case.
These CU are governed by Spanish law. These Conditions of Use are subject to the provisions of Law 7/1998, on General Conditions of Contract, Royal Legislative Decree 1/2007, of Consumers and Users, Royal Decree 1906/1999, which regulates the Contract Telephone or Electronic, to Organic Law 15/1999, on the Protection of Personal Data, to Law 7/1996, on the Regulation of Retail Trade, and to Law 34/2002, on Services of the Information Society and Electronic Commerce. In accordance with article 29 of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, contracts concluded electronically in which a consumer is involved as a party, will be presumed to be concluded in the place where he has his habitual residence. Electronic contracts between businessmen or professionals, in the absence of an agreement between the parties, will be presumed to be held in the place where the service provider is established. In case of controversy arising from these general conditions and for the resolution of conflicts, the parties submit, at their free choice, and waiving any other jurisdiction, to the courts and tribunals of the User's domicile. Finally, we inform you that the European Commission provides an online dispute resolution platform that is available at the following link: http://ec.europa.eu/consumers/odr/. Consumers will be able to submit their claims through the online dispute resolution platform.
Each reservation will include the parameters, details and specific conditions of the reserved services and the use of the "Confirmation Email”. Specifically, it will contain the specific and necessary information for the enjoyment of the Reservation, the validity periods, the location or place of enjoyment, and in an exclusively informative manner, the requirements, restrictions, limitations or technical warnings that will be considered as particular conditions and that must be expressly accepted at the time of purchase by Registered Users.
The descriptions of the services reserved on the Website are made based on the information provided by the R4R providers (hereinafter referred to as "Partner/Partners"). R4R rejects any responsibility for the information not prepared directly by R4R or not published in an authorized manner by it under its name, as well as the responsibility that derives from the misuse of the contents, as well as reserves the right to update them, eliminate them, limit or prevent access to them, temporarily or permanently.
Each purchase made by the Registered User requires the acceptance of the General Conditions of Contract (hereinafter, "CGC") and expressly implies knowledge and acceptance of the particular conditions and details of the services of the reservation.
In all Reservations, the price of the services is indicated. The prices presented on the Website include VAT and other taxes that may apply.
R4R is a web platform of vehicle brokerage services. All updated information on the availability and duration of the reservation will be available to Registered Users of the website during the validity of the reservation, in the "My Reservation" section. In the particular conditions of the Reservation, the Registered Users will be indicated, among others, from which moment they can use the service, as well as the validity period of the same.
The amount of the transaction will be charged to the credit or debit card provided by the Registered User (Visa, Mastercard, American Express, Visa Electron and/or other similar cards) or to their PayPal account, at the time the purchase is made. At the time of placing the order and/or acceptance of the Reservation, the Registered User will provide the credit or debit card information, the expiration date, the CVV2/CVC2 (the three (3) security digits that appear in the back of the card), as well as the name of the cardholder. In the payment through the PayPal service or account, the Registered User will be redirected to the official PayPal website to enter the payment method and the necessary data for its effectiveness. Similarly, when paying by credit card, the Registered User will be redirected to a secure environment Stripe (service platform specialized in electronic commerce and authorized by our Company). R4R does not store the information related to the bank details of the Registered User. In any case, for each purchase, the Registered User must provide the requested information that will be processed through "secure online payment gateways" through Stripe.
R4R has the highest security measures commercially available in the industry. In addition, the payment process works on a secure server using the SSL (Secure Socket Layer) protocol. The secure server establishes a connection so that the information is transmitted encrypted using 128-bit algorithms, which ensure that it is only intelligible to the computer of the Registered User and that of the Website. In this way, when using the SSL protocol, it is guaranteed:
R4R may cancel payments and/or orders, in the event that our detection systems for presumably fraudulent conduct classify the transactions carried out and/or the means of payment used as likely to be considered as such. R4R may share the information it has about the User, which necessarily includes personal data and purchase history, among other data, with the competent authorities, in order to stop any activity that could be criminal and collaborate in investigations related to the prevention of fraud. Likewise, in the event that it is necessary, R4R may verify by any means it deems appropriate those User accounts that are the subject of suspicion.
As a reminder, no action by R4R should be considered as acceptance of other terms or conditions than those set forth herein. When our Collaborators provide you with a vehicle, R4R is acting at all times solely as an intermediary platform and not as the rental service provider. The Collaborator is independent from R4R.
Although R4R constantly strives to keep the information on its website up to date, it is not responsible for the accuracy of such information when it is provided by third parties. It is at all times the User's responsibility to evaluate the accuracy, completeness and usefulness of all information provided on our website.
The collection of the vehicle will be deemed to occur when the Registered User appears at the Collaborator’s facilities on the agreed date and time stated in the confirmation email, and takes delivery. Collection must be punctual according to the dates and times established. A grace period of up to 2 hours may be given; after this time, the Collaborator and R4R reserve the right to cancel the reservation without refund. The Registered User is advised to verify the condition of the vehicle with the Collaborator/service provider. If any incident is detected at delivery (e.g., poor condition, missing contracted accessories), please notify the Collaborator and, if not resolved, immediately contact R4R Customer Service at +34 60000000 or [email protected].
Currency exchange. The collection of the reservation will be made with the reference currency at the exchange value of the day of the place where the service is provided. In case of currency exchange, the exchange rate of the day of the reservation shown on the confirmation email will be used.
The provision of the purchased service will be carried out solely and exclusively by the Collaborator, according to the particular conditions established in the Reservation, establishing the legal relationship for the provision of the service between the buyer / Registered User and the Collaborator. R4R, in its capacity as intermediary, will not be responsible for the service provided. In the confirmation email the customer will find the details of the Collaborator so the customer can contact them directly.
When the User reserves a vehicle through this website, they express that they have read, understood and accepted the corresponding terms. If there is any section that is not clear, please contact R4R Customer Service at +34 6000000 or [email protected].
R4R reminds you that you, as a Registered User, will be ultimately responsible for consulting the particular regulations of each country and for acting in accordance with them.
Each Collaborator or rental company with which R4R works has its own service policy, which we recommend consulting prior to the Reservation and which should be required at the time of picking up the vehicle. However, as a reminder and suggestion, R4R indicates the following information that you must take into account when contracting and reserving R4R rental services:
R4R always works to offer the chosen vehicle and model on the platform for the selected location, and during the indicated period of time. However, it may happen that, for certain models, it is not possible to ensure their availability at the time of booking. In these cases, the Registered User will receive an email confirming the availability of the selected vehicle within a maximum period of 72 business hours from the moment the reservation was made.
In the case of not having the brand and model selected at the time of making the reservation, R4R will try to propose an alternative vehicle of a similar or higher category, for its subsequent evaluation and acceptance. In the event that the Registered User does not accept the alternative vehicle proposed by R4R, the Reservation will be canceled and R4R cannot claim anything from the Registered User.
It is important to bear in mind that the reservation is not valid until it is confirmed by means of the confirmation email, and it may take up to 72 business hours from the moment of making the reservation to obtain it.
If the User, once in person at the offices of the Collaborator or Service Provider, is not satisfied with the quality, brand or model of the delivered vehicle, he must inform R4R of this before withdrawing it.
Even when the Reservation is confirmed, it may happen that, due to force majeure, such as mechanical breakdowns, theft or other unforeseeable circumstances, the Collaborators cannot attend to the choice of category, brand and/or model chosen, as well as any other contracted service.
R4R will try to ensure the delivery of the vehicle that the User has contracted, and if this is not possible, it will ensure that the Service Provider delivers another of similar characteristics, if this is not possible, and the delivery is of a lower category model, efforts will be made to pay the difference in favor of the User.
By way of example and not limitation, R4R sets out the requirements to which the User could be affected for the effective delivery of the vehicle to the Service Partner:
Presentation of a credit card with a sufficient balance to make last-minute supplementary service charges or payable at destination, as well as deposits or franchises.
In case of not having all the documents and/or minimum requirements at the time of presentation to the Collaborator, the latter may cancel the Reservation without the right to a refund of the amount of the services.
The User will be responsible for paying all administrative fines or sanctions that are attributed to their use of the vehicle during their rental period.
R4R reminds Users that the following behaviors are strictly prohibited:
If you want any other service, such as airport pick-up or delivery to other locations, please do not forget to mark it as extra when making the online reservation and for security, write it down in the comments section of the Website. The charges for these services will be added as an extra (not all providers give this option). This service is not always available and the price may vary between partners.
The rental does not cover the cost of repairs and damage or other damage attributable to driving by the Registered User, who must bear the costs of the repair to the Collaborator. R4R will not be responsible for personal or material damage. Any claim for damages or possible withholding of funds for its repair must be agreed directly with the Collaborator.
In most rentals, you must pay a deposit by credit card, or pre-authorization on the same. This deposit will vary depending on the vehicle and country chosen; this amount and method of deposit is defined in your confirmation email.
This amount will be returned by payment or cancellation of the pre-authorization on the same credit card.
R4R will not be responsible for damage to the vehicle, or for deposit refunds between the User and the Collaborator. Please check the vehicle condition at the time of delivery and once you complete the return procedures, check that the deposit has been returned/released.
Refunds: If the customer returns the vehicle before the end of the reserved period, no refund will be given for any amount paid. This no-refund policy applies to any cancellation or early return of the vehicle unless otherwise stated in the Collaborator’s specific conditions.
Delivery and Pickup Times: The delivery and pickup times provided are purely estimated. Although every effort will be made to adhere to the provided times, they may vary within a range of 1 to 2 hours due to unforeseen circumstances. The customer will be duly notified in advance of the specific time of delivery and pickup. If the customer chooses to cancel the reservation due to any alteration in the estimated delivery and pickup times, no refund of the amounts paid will be issued.
When formalizing a reservation or the purchase of insurance through R4R, you enter into a direct and exclusive contractual relationship with the insurance companies. From the moment you formalize your purchase, we act as intermediaries between the Registered User and the service providers, transmitting the data in your name and sending you a confirmation email with the particular conditions of the policies provided by the companies. R4R may offer optional user-facing insurance products (e.g., travel medical or trip cancellation) as an intermediary only; vehicle liability and damage insurance are provided by the Collaborator in accordance with local laws and the rental contract signed at pickup.
At the time of the Reservation, R4R offers you a cancellation and refund insurance of 100% of the contracted amount, this insurance only acts in specific and justified conditions, such as illness, attendance at trials, etc., consult the specific conditions for your hiring, payable at the time of the vehicle reservation and 100% non-refundable.
R4R has no direct supervision over the condition or age of the vehicle at the time of delivery, please check the general condition at the time of signing the rental contract and note any defect in it. R4R does not assume any responsibility in relation to the state of conservation of the vehicles of the Collaborators with whom it works.
During the rental and in case of mechanical problems, you must contact the Collaborator. You will have contact telephone numbers for this use. Under no circumstances should you attempt to repair the fault yourself.
If you wish to extend the rental period after the date of contracting, you must notify the local Partner two days in advance. R4R cannot guarantee rates beyond the contract period.
On the other hand, if you want to advance the return, R4R will not refund the rental days paid and not used. Check with the local Partner.
Before formalizing your reservation, consult the particular cancellation conditions of each Collaborator.
Please note that weather conditions are variable. R4R reminds you that in case of cancellation due to weather conditions or other causes beyond the control of the organization, no refunds will be made. Please contact the Collaborator in the event of encountering any setback.
To modify or cancel your Reservations, please contact one of the agents in our reservation center, or contact us through the form or via email. The modification or cancellation of the complementary services to the Reservation, may be susceptible of cancellation expenses, the specification of which will be included in the confirmation email.
In the event that the User is not satisfied with their rental or with the R4R brokerage service, they may contact our Customer Service Department, writing at [email protected], as soon as possible. R4R will act as an intermediary between you and the Collaborator. In no case, R4R will be responsible for the costs or compensation of the claims.
The prices may only be increased by R4R up to 20 calendar days prior to the rental. In addition, this increase may only be carried out to adjust the amount of the rental price to the following variations:
R4R will not be responsible for rentals that are rejected due to lack of documentation and/or requirements necessary for driving.
R4R will not accept any responsibility for the charges that may derive from the signing of the agreements carried out with the collaborator.
Once the Registered User has confirmed his data through the R4R website, he will receive a confirmation / presentation email that will be equivalent to the confirmation in which he will be indicated in detail, the information of his Reservation and the address of the Service Collaborator to whom you must go so that you can pick up the rented vehicle.
Once the purchase has been made, a printable email will be issued and charged as proof or purchase receipt, which is essential to validate the reservation of the rented vehicle.
As the email is the proof of purchase and contains the particular conditions of the Reservation, it constitutes, together with these GTC, the contract with the registered user and the Collaborator
The reservation number, the date and time of collection, the date and time of return, the number of days, the deposit, availability, the physical address of collection and return of the vehicle, the telephone and email of the collaborator, the contracted extras, insurance in case of contracting and the cancellation policy.
The address that appears in the Reservation email, and that R4R supplies through its intermediation platform to the email address indicated by the Registered User at the time of making the reservation. This data will be provided to the Collaborator, and the Collaborator may, in turn, provide them to third parties in charge of delivering the vehicle. The delivery time of the vehicle and the geographical scope of its distribution will be specified in the emails of each Reservation. The delivery period will begin to compute from the day of collection of the vehicle that the Registered User has indicated at the time of making the Reservation, and at the time that appears reflected in the confirmation email. R4R will not be responsible for errors caused in the delivery of the vehicle when the delivery address indicated on the email does not coincide with that of the Collaborator for reasons not attributable to it.
The confirmation email is unique for each purchase made and is identified with a number and name of the user, which will serve to identify its validity, as well as to confirm Reservations for the enjoyment of the service, in those cases in which it is indicated as mandatory.
The confirmation email can be printed and will also be available by accessing the Website within the corresponding section of "My Reservation", which will send a copy of this email confirmation to the User's email with that information, so it is accessible to the User at all times and is archived in that section. Regarding the CGC, the Users will always have the CGC in a visible place, freely accessible for as many queries as they wish to make. In any case, the acceptance of the CGC will be a previous and essential step to the acquisition of any product or service available through the Website.
The confirmation email and these CGC, as well as the rest of the content published on the Website, are written and available by way of example and not limitation, at least in the following languages: English, Spanish.
If after making the purchase, the Registered User notices the existence of some type of formal error in the introduction of their data during the contracting procedure, they must contact the R4R customer service through https://www.rent4riders.com/es/help or by phone at +34 6000000
Practices and activities that use the confirmation emails issued by R4R for commercial and/or lucrative purposes are expressly prohibited.
It is prohibited for any person to use any device or computer program to interact directly or indirectly with our website, in order to collect any type of content or information, including prices. Interfering or attempting to interfere with the normal working of the website is also prohibited, and any activity that overloads the system will be terminated.
Your privacy is important to us. By using this site, you agree to the terms of our Privacy Policy and give us your consent to:
The use of your personal information by R4R and its service providers and the sending by R4R of promotional emails related to your reservations and budgets.
We use cookies and other technologies in order to facilitate and track the use of the services on our website by our customers. For more information on this, please see our Privacy Policy.
These General Terms and Conditions are subject to Spanish law.
In the event of any doubt or divergence that may arise in relation to the interpretation or execution of these General Terms and Conditions, the parties, waiving the jurisdiction that may correspond to them, will submit to the Courts and Tribunals of the city of Manresa, Catalonia, Spain.
Last updated: September 2025
June 2022
All rights reserved. TimetoMobility S.L.
Passeig Gallifa, 1 Sant Joan de Vilatorrada, 08250 (Barcelona), Spain
Registered in the Mercantile Registry of Barcelona, in volume 48332, folio 69, sheet no. 580348, registration 1, with CIF number B10698660